Privacy Policy
**Effective Date:** 4 September 2026
**Last Updated:** 4 September 2026
Welcome to **Nitaliya Creatives** (“Nitaliya Creatives”, “we”, “us”, or “our”).
Nitaliya Creatives respects your privacy and is committed to protecting the personal information and data that you provide while using our website, client portal, services, communication channels and related digital platforms.
This Privacy Policy explains what information we may collect, how we may use it, how we may protect it, when it may be shared, how long it may be retained, and what choices or rights may be available to you under applicable laws.
By accessing, browsing, registering on, logging into, or otherwise using the Nitaliya Creatives website or services, you acknowledge that you have read and understood this Privacy Policy.
---
# 1. INFORMATION WE COLLECT
Depending on how you interact with Nitaliya Creatives, we may collect information that you voluntarily provide to us, information generated through your use of our website, and information received from authorized service providers.
Information may include:
### Personal and Account Information
* Full name
* Email address
* Mobile/phone number
* WhatsApp number
* Username or account information
* Profile picture, where voluntarily provided
* Account verification information
* Login and authentication information
### Business and Project Information
* Company or business name
* Project requirements
* Creative briefs
* Project descriptions
* Service requirements
* Project deadlines
* Feedback and revisions
* Business-related information provided by you
### Uploaded Information
Depending on the services you use, you may upload:
* Images
* Videos
* Documents
* Logos
* Brand assets
* Creative references
* Designs
* Project files
* Other materials necessary to complete your project
### Communication Information
We may collect information contained in:
* Website chat messages
* Contact form submissions
* Emails
* Project communications
* Customer support communications
* Other communications voluntarily sent to Nitaliya Creatives
---
# 2. INFORMATION COLLECTED AUTOMATICALLY
When you visit or use our website, certain technical information may automatically be collected.
This may include:
* IP address
* Browser type
* Device type
* Operating system
* Approximate geographic information derived from technical data
* Website pages visited
* Date and time of access
* Session information
* Referring website
* Device and browser information
* Website interaction information
* Error and diagnostic information
* Security and authentication logs
This information may be used to operate, secure, maintain and improve the website.
---
# 3. ACCOUNT REGISTRATION AND LOGIN
If you create an account with Nitaliya Creatives, we may collect and process information necessary to:
* Create your account.
* Verify your account.
* Authenticate your identity.
* Provide access to your client dashboard.
* Maintain account security.
* Manage your profile.
* Provide account-related services.
* Prevent unauthorized access.
You are responsible for ensuring that the information provided during registration is accurate and up to date.
---
# 4. EMAIL, MOBILE AND WHATSAPP OTP VERIFICATION
Nitaliya Creatives may use email, mobile number, SMS or WhatsApp-based One-Time Password (“OTP”) verification for account security and authentication.
OTP verification may be used for:
* Account registration.
* Login verification.
* Mobile number verification.
* Email verification.
* WhatsApp verification.
* Account recovery.
* Security verification.
* Prevention of unauthorized access.
* Prevention of fraudulent registrations or activity.
OTP information may be processed through authorized third-party communication or authentication providers.
Nitaliya Creatives does not require users to disclose OTPs to employees, representatives or other persons for purposes unrelated to legitimate authentication.
Users are solely responsible for keeping OTPs and account credentials confidential.
---
# 5. CLIENT DASHBOARD AND PROJECT DATA
If you receive access to a Nitaliya Creatives client dashboard, we may process information necessary to provide and manage your account and projects.
This may include:
* Client profile information.
* Project information.
* Project status.
* Project requirements.
* Project files.
* Creative briefs.
* Messages.
* Feedback.
* Revision requests.
* Deliverables.
* Invoices and transaction-related information.
* Other information required to manage your projects.
Such information may be accessed by authorized Nitaliya Creatives personnel and authorized service providers where reasonably necessary to provide the requested services.
---
# 6. FILE UPLOADS AND CLIENT CONTENT
Clients may upload images, videos, documents, designs, logos, references and other creative or business materials.
Uploaded content may be processed for purposes including:
* Completing requested projects.
* Editing or producing creative work.
* Providing requested services.
* Reviewing project requirements.
* Delivering completed work.
* Maintaining project records.
* Providing customer support.
You are responsible for ensuring that you have the necessary rights, permissions, licences and authorizations to upload and provide such content.
You must not knowingly upload content that:
* Infringes another person's intellectual property rights.
* Violates applicable law.
* Contains unlawful material.
* Contains malicious software.
* Is submitted without the required authorization.
* Is intended to misuse or damage our systems.
---
# 7. WEBSITE CHAT AND COMMUNICATIONS
If you communicate with Nitaliya Creatives through website chat, email, contact forms or other supported communication methods, we may retain relevant communication information.
This information may be used to:
* Respond to enquiries.
* Provide customer support.
* Understand project requirements.
* Manage projects.
* Maintain business records.
* Resolve disputes.
* Improve our services.
* Protect against fraudulent or abusive activity.
Please avoid providing highly sensitive personal information through ordinary website chat or communication channels unless specifically required.
---
# 8. HOW WE USE PERSONAL INFORMATION
Nitaliya Creatives may use collected information for legitimate purposes, including:
* Providing and managing our services.
* Creating and managing user accounts.
* Verifying user identity.
* Sending OTPs.
* Managing client projects.
* Processing uploaded files.
* Communicating with clients.
* Responding to enquiries.
* Providing customer support.
* Processing payments through applicable payment providers.
* Maintaining website functionality.
* Improving our website and services.
* Detecting fraud and unauthorized activity.
* Maintaining security.
* Preventing misuse of our services.
* Complying with applicable legal obligations.
* Establishing, exercising or defending legal rights.
* Maintaining business, accounting and transaction records.
---
# 9. COOKIES AND SIMILAR TECHNOLOGIES
Nitaliya Creatives may use cookies, session technologies and similar technologies.
These technologies may be used to:
* Keep users logged in.
* Maintain secure sessions.
* Remember preferences.
* Improve website functionality.
* Understand website usage.
* Analyze website performance.
* Detect suspicious activity.
* Improve user experience.
Some cookies may be essential for website functionality.
You may be able to control cookies through your browser or applicable cookie settings. Disabling certain cookies may affect some website functionality.
---
# 10. PAYMENT INFORMATION
Where payment functionality is available, payments may be processed through third-party payment service providers.
Depending on the payment method, Nitaliya Creatives may receive limited transaction information such as:
* Transaction ID.
* Payment status.
* Payment amount.
* Payment date.
* Billing information.
* Payment method type.
Payment card details, banking credentials, CVV information or other sensitive payment credentials may be handled directly by the applicable payment provider rather than being stored by Nitaliya Creatives.
Third-party payment providers may have separate privacy policies and terms.
---
# 11. THIRD-PARTY SERVICE PROVIDERS
Nitaliya Creatives may use third-party service providers to operate and support certain website and business functions.
These providers may include services related to:
* Website hosting.
* Cloud storage.
* Database management.
* Authentication.
* Email delivery.
* SMS/OTP delivery.
* WhatsApp communication.
* Payment processing.
* Analytics.
* Website security.
* File storage.
* Customer support.
* Other technology infrastructure.
We may provide such providers with only the information reasonably necessary for them to perform the relevant service.
Third-party providers may process information according to their own terms, privacy policies and applicable contractual obligations.
---
# 12. SHARING OF INFORMATION
Nitaliya Creatives does not intend to sell your personal information as a standalone commercial product.
We may share or disclose information where reasonably necessary for:
* Providing requested services.
* Operating the website.
* Managing client projects.
* Providing customer support.
* Processing payments.
* Sending OTPs and communications.
* Hosting or storing files.
* Maintaining website security.
* Working with authorized employees, contractors and service providers.
* Complying with applicable law.
* Responding to lawful governmental or regulatory requests.
* Protecting our rights, property, systems or users.
* Preventing fraud, abuse or security threats.
* Establishing, exercising or defending legal claims.
We aim to limit information shared with third parties to information reasonably necessary for the relevant purpose.
---
# 13. DATA SECURITY
Nitaliya Creatives takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Security measures may include:
* Authentication controls.
* Access restrictions.
* Secure communication technologies.
* Restricted administrative access.
* Account security controls.
* Security monitoring.
* Reasonable technical safeguards.
However, no website, server, database, cloud service, communication system or Internet transmission can be guaranteed to be completely secure.
Therefore, Nitaliya Creatives does not guarantee absolute security against every possible cyberattack, hacking attempt, malware, unauthorized access, data breach, technical failure or other security incident.
---
# 14. USER ACCOUNT SECURITY
Users are responsible for maintaining the security of:
* Passwords.
* OTPs.
* Login credentials.
* Devices used to access their account.
* Other authentication information.
Users must not share their passwords or OTPs with other individuals.
If you believe that your account has been accessed without authorization, you should take appropriate security measures and contact Nitaliya Creatives through the official email address provided in this Privacy Policy.
---
# 15. DATA RETENTION
Nitaliya Creatives may retain information for as long as reasonably necessary for purposes including:
* Providing services.
* Maintaining accounts.
* Managing projects.
* Maintaining business records.
* Maintaining transaction records.
* Resolving disputes.
* Preventing fraud or misuse.
* Maintaining security.
* Complying with legal, accounting or regulatory obligations.
* Protecting legal rights.
When information is no longer reasonably required and there is no lawful or legitimate reason to retain it, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
---
# 16. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including rights to:
* Request information about personal data processed by us.
* Request correction of inaccurate or incomplete information.
* Request deletion of personal information where applicable.
* Withdraw consent where processing is based on consent.
* Raise privacy-related concerns or complaints.
* Exercise other rights available under applicable data-protection laws.
Where processing is based on consent, withdrawal of consent may not affect processing that occurred before the withdrawal.
Certain information may need to be retained where required or permitted by applicable law.
---
# 17. IDENTITY VERIFICATION FOR PRIVACY REQUESTS
For the protection of users and their personal information, Nitaliya Creatives may request reasonable information to verify the identity or authority of a person making a privacy-related request.
This is intended to prevent unauthorized persons from obtaining, changing or deleting another person's information.
We may refuse or delay a request where permitted by applicable law if we cannot reasonably verify the requester's identity or authority.
---
# 18. CHILDREN'S PRIVACY
Our website is not intentionally designed to collect personal information from children without appropriate authorization or consent where required by applicable law.
If you believe that a child has provided personal information to Nitaliya Creatives inappropriately, please contact us through the official email address so that we can review the matter and take appropriate action.
---
# 19. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links, integrations or references to third-party websites, platforms or services.
Nitaliya Creatives does not control independent third-party websites or services.
We are not responsible for:
* Their privacy practices.
* Their security practices.
* Their content.
* Their availability.
* Their policies.
* Their actions or omissions.
Users should review the applicable third-party privacy policies before providing information to those services.
---
# 20. INTERNATIONAL DATA PROCESSING
Some hosting, cloud storage, communication, authentication, payment or technology providers used by Nitaliya Creatives may process information in locations outside India.
Where applicable, such processing will be subject to relevant contractual, technical, organizational and legal safeguards.
---
# 21. MARKETING COMMUNICATIONS
Where legally permitted and appropriate, Nitaliya Creatives may communicate information about:
* Services.
* New services.
* Business updates.
* Offers.
* Creative services.
* Relevant announcements.
Where consent is required, appropriate consent may be obtained.
Users may request to stop receiving non-essential promotional communications.
Essential communications relating to accounts, projects, security, transactions or requested services may continue where necessary.
---
# 22. PORTFOLIO AND PUBLICITY
Nitaliya Creatives may display selected completed work in its:
* Website portfolio.
* Social media.
* Marketing materials.
* Presentations.
* Promotional materials.
Where a client has a specific confidentiality agreement or has expressly requested that particular work remain confidential, Nitaliya Creatives will take reasonable steps to respect those restrictions.
Nitaliya Creatives will not intentionally represent client-owned materials as its own where such use would violate applicable contractual or legal rights.
---
# 23. USER RESPONSIBILITY
Users are responsible for ensuring that information and materials submitted to Nitaliya Creatives are accurate, lawful and authorized.
You agree not to knowingly provide:
* False information.
* Fraudulent information.
* Unauthorized personal information of another person.
* Copyright-infringing material.
* Malicious files.
* Illegal content.
* Materials intended to compromise our systems.
Nitaliya Creatives shall not be responsible for consequences arising directly from information or materials that a user knowingly provides unlawfully, inaccurately or without the necessary authorization, to the extent permitted by applicable law.
---
# 24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Nitaliya Creatives, its owners, directors, employees, representatives, contractors, affiliates and service providers shall not be liable for indirect, incidental, special, consequential, exemplary or unforeseeable losses or damages arising from or relating to:
* Website downtime.
* Technical errors.
* Internet connectivity failures.
* Third-party service interruptions.
* Hosting or cloud failures.
* Payment provider failures.
* OTP, SMS or WhatsApp delivery failures.
* Unauthorized access caused by circumstances beyond our reasonable control.
* Cyberattacks.
* Malware or other malicious activity.
* Data loss or corruption caused by circumstances beyond our reasonable control.
* Third-party websites or services.
* User misuse of the website.
* Incorrect information provided by a user.
* Unauthorized materials uploaded by a user.
* Events outside Nitaliya Creatives' reasonable control.
Nothing in this Privacy Policy excludes or limits liability, rights or remedies that cannot legally be excluded or limited under applicable law.
---
# 25. THIRD-PARTY SERVICE LIMITATION
Certain features of our website may depend on independent third-party providers.
Examples may include:
* Hosting providers.
* Cloud services.
* Authentication providers.
* Email providers.
* SMS providers.
* WhatsApp service providers.
* Payment providers.
* Analytics providers.
* Security providers.
Nitaliya Creatives is not responsible for independent failures, outages, delays, security incidents, policy changes or actions of third-party providers to the extent permitted by applicable law.
Where a third-party provider is responsible for processing information, its own applicable terms and privacy policy may also apply.
---
# 26. FORCE MAJEURE
Nitaliya Creatives shall not be considered responsible for failure, delay or interruption caused by circumstances beyond its reasonable control.
Such circumstances may include:
* Natural disasters.
* Fire.
* Flood.
* Power failures.
* Internet outages.
* Telecommunications failures.
* Cyberattacks.
* Major security incidents.
* Government restrictions.
* Changes in law.
* Third-party infrastructure failures.
* Cloud or hosting outages.
* Strikes.
* Civil disturbances.
* Other extraordinary circumstances.
Nitaliya Creatives will make reasonable efforts to restore affected services when reasonably practicable.
---
# 27. NO ABSOLUTE GUARANTEE
Nitaliya Creatives makes reasonable efforts to maintain the security, availability and reliability of its website and services.
However, we do not guarantee that:
* The website will always be available.
* All features will always operate without errors.
* OTP delivery will always be immediate.
* Third-party services will always be available.
* Files will never be affected by technical failures.
* The website will be completely free from security threats.
* Internet transmission will always be secure.
To the maximum extent permitted by applicable law, Nitaliya Creatives shall not be responsible for circumstances outside its reasonable control.
---
# 28. BUSINESS TRANSFERS
If Nitaliya Creatives is involved in a merger, acquisition, restructuring, sale of assets, investment transaction or similar business transaction, information may be transferred as part of that transaction where legally permitted.
Any such transfer will remain subject to applicable privacy and data-protection requirements.
---
# 29. CHANGES TO THIS PRIVACY POLICY
Nitaliya Creatives may update this Privacy Policy from time to time.
Changes may be made due to:
* Changes in our services.
* Changes in our website.
* Changes in technology.
* Changes in third-party providers.
* Changes in business practices.
* Changes in applicable laws or regulations.
The updated version will be published on this page with a revised “Last Updated” date.
You are encouraged to periodically review this Privacy Policy.
---
# 30. SEVERABILITY
If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable by a competent authority or court, that provision shall be limited or removed only to the extent necessary.
The remaining provisions shall continue to remain effective to the maximum extent permitted by applicable law.
---
# 31. GOVERNING LAW
This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the applicable laws and jurisdiction governing Nitaliya Creatives, subject to applicable law.
---
# 32. CONTACT US
For privacy-related questions, requests, complaints, concerns or communications regarding this Privacy Policy, please contact Nitaliya Creatives only through our official email:
**Email:** [YOUR OFFICIAL EMAIL ADDRESS]
For security and privacy purposes, Nitaliya Creatives may require reasonable verification before processing certain privacy-related requests.
---
# 33. FINAL ACKNOWLEDGEMENT
By using the Nitaliya Creatives website, creating an account, accessing the client dashboard, submitting information, uploading project files or using our services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires specific consent, Nitaliya Creatives will seek such consent through an appropriate mechanism.
Nothing in this Privacy Policy is intended to remove, restrict or override any mandatory right or protection provided to an individual under applicable law.
**Nitaliya Creatives reserves all rights not expressly granted herein, subject to applicable law.**
**Last Updated: 4 September 2026**