Refund & Cancellation Policy
# REFUND & CANCELLATION POLICY
**Effective Date:** 4 September 2026
**Last Updated:** 4 September 2026
At **Nitaliya Creatives**, we want every collaboration to feel fair, transparent and professional. This Refund & Cancellation Policy explains how payments, cancellations and refunds are handled when you purchase or book our services.
This policy applies to all services provided by Nitaliya Creatives unless a separate written project agreement specifically states otherwise.
By booking, purchasing or confirming any service with Nitaliya Creatives, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.
This policy should be read together with our **Terms & Conditions** and **Privacy Policy**.
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# 1. OUR REFUND APPROACH
We want every collaboration to feel fair.
Because Nitaliya Creatives provides customized creative, production and digital services, projects may require advance planning, production time, team availability, equipment, software, resources and other expenses.
Our refund approach therefore depends on the stage of the project and the work already completed.
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# 2. ADVANCE PAYMENTS
Advance payments are used to confirm your booking and reserve production time, resources and availability for your project.
An advance payment confirms that the client intends to proceed with the agreed project or service.
### Cancellation Before Work Begins
If a project is cancelled **before any work begins**, the advance payment will be **refunded in full**.
Approved refunds will generally be processed within **7–10 business days** from the date the refund is approved.
The time required for the refund to appear in your bank account or payment method may vary depending on the payment gateway, bank, card issuer or financial institution.
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# 3. REFUNDS AFTER WORK HAS STARTED
Once production or project work has started, refunds will generally be calculated on a **pro-rata basis**, based on the portion of work completed.
The refund calculation may take into consideration:
* Work already completed.
* Production time already used.
* Editing or design work completed.
* Project planning and preparation.
* Resources already allocated.
* Third-party expenses already incurred.
* Other non-recoverable project costs.
The remaining eligible amount, if any, may be refunded after deducting applicable completed work and non-refundable costs.
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# 4. DELIVERED AND APPROVED WORK
Any work that has already been **delivered and approved by the client is non-refundable**.
This may include:
* Photographs.
* Videos.
* Reels.
* Designs.
* Graphics.
* Branding materials.
* Edited content.
* Website deliverables.
* Marketing content.
* Other completed creative deliverables.
Once the client has approved a deliverable, the client cannot claim a refund merely because they later change their mind or no longer require the work.
This does not affect any rights that cannot legally be excluded under applicable law.
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# 5. PARTIALLY COMPLETED PROJECTS
If a project is partially completed and the client requests cancellation, Nitaliya Creatives may calculate the refund based on the proportion of work completed.
For example, if a project has progressed substantially, the amount already earned for completed work may be deducted before calculating any eligible refund.
The exact calculation may vary depending on the nature of the project and the agreed scope.
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# 6. RAZORPAY AND PAYMENT PROCESSING FEES
Payment processing fees charged by **Razorpay**, where applicable, are **non-refundable** to the extent permitted by applicable law.
Where a refund is approved, applicable Razorpay processing fees or other non-recoverable third-party transaction charges may be deducted from the refundable amount where legally permissible.
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# 7. THIRD-PARTY COSTS
Some projects may require third-party services or expenses.
These may include:
* Stock images.
* Stock videos.
* Music licences.
* Fonts.
* Software.
* Plugins.
* Hosting.
* Domain registration.
* Advertising spend.
* Location bookings.
* Equipment rentals.
* Travel expenses.
* External production services.
* Other third-party services.
Where such costs have already been paid or committed specifically for the client's project and are non-refundable, they may be deducted from any eligible refund.
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# 8. PHOTOGRAPHY AND VIDEOGRAPHY BOOKINGS
Photography and videography projects may require advance reservation of:
* Photographer or videographer time.
* Production crew.
* Equipment.
* Studio.
* Location.
* Travel.
* Production resources.
If the booking is cancelled before work begins, the advance will generally be refunded in full according to this policy.
Once production begins, the refund will generally be calculated on a pro-rata basis based on work completed and applicable non-recoverable expenses.
Specific booking terms may apply where separately agreed in writing.
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# 9. CLIENT-CAUSED DELAYS OR CANCELLATION
A refund may not be available for costs or work affected by delays caused by the client.
Examples include:
* Failure to provide required information.
* Failure to provide required files.
* Delayed feedback.
* Delayed approvals.
* Failure to attend scheduled shoots or meetings.
* Failure to provide required access.
* Repeated changes to project requirements.
* Failure to make required payments.
* Unavailability of the client.
Where additional work or rescheduling is required because of client delays, additional charges may apply.
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# 10. CHANGE OF MIND
A change of mind does not automatically create a right to a refund.
This includes situations where the client:
* Changes their business plans.
* Changes their marketing strategy.
* Changes their preferred design.
* No longer requires the service.
* Decides not to use the completed deliverables.
* Changes their preferred creative direction.
Where work has already been completed or resources have already been committed, applicable amounts may remain payable.
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# 11. REVISIONS AND REFUNDS
Where revisions are included in the agreed project scope, clients may request reasonable changes within the applicable revision limits.
A client is not automatically entitled to a refund because they:
* Request additional revisions.
* Change their creative preference.
* Request a different style.
* Change the creative direction.
* Disagree with subjective creative choices.
Requests outside the agreed scope may be treated as additional work and may incur additional charges.
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# 12. CLIENT APPROVAL
Clients are responsible for carefully reviewing drafts and deliverables before approving them.
Once a client approves a deliverable, further substantial changes may be treated as additional work.
Clients should carefully check:
* Names.
* Dates.
* Numbers.
* Contact details.
* Product information.
* Prices.
* Spelling.
* Brand information.
* Other factual information.
Nitaliya Creatives shall not be responsible for errors in information supplied or approved by the client, to the extent permitted by applicable law.
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# 13. DIGITAL DELIVERABLES
Because digital creative work is customized and may be delivered electronically, completed digital deliverables are generally non-refundable once they have been delivered and approved.
This includes, where applicable:
* Edited photographs.
* Edited videos.
* Reels.
* Social media creatives.
* Graphic designs.
* Branding materials.
* Website deliverables.
* Digital marketing materials.
* Other completed digital assets.
Any mandatory legal or consumer rights that cannot lawfully be excluded will continue to apply.
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# 14. ADVERTISING SPEND
If Nitaliya Creatives manages advertising campaigns on behalf of a client, advertising spend paid to third-party platforms may be subject to those platforms' own policies.
Advertising spend that has already been charged or consumed by an advertising platform is generally non-refundable by Nitaliya Creatives unless the applicable platform refunds the amount or Nitaliya Creatives agrees otherwise in writing.
Service fees and advertising spend may be treated separately.
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# 15. SUBSCRIPTIONS AND RECURRING SERVICES
Where Nitaliya Creatives offers subscription or recurring services, cancellation will generally apply to future billing periods.
Cancellation of a recurring service does not automatically create a refund for a billing period that has already started or for services already provided.
Any refund for unused prepaid services will be handled according to the applicable subscription agreement and applicable law.
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# 16. DUPLICATE PAYMENTS
If a client accidentally makes a duplicate payment for the same invoice or service, the duplicate payment may be eligible for a refund after verification.
The client may be required to provide:
* Invoice number.
* Transaction reference.
* Payment details.
* Registered email address.
Applicable payment processing charges may be deducted where legally permissible.
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# 17. FAILED OR REVERSED PAYMENTS
If a payment is deducted from a client's account but is not successfully received or recorded by Nitaliya Creatives, the transaction may require verification through the applicable payment provider.
Clients should provide the relevant transaction reference when contacting us.
Nitaliya Creatives will make reasonable efforts to assist with verified payment issues.
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# 18. IF NITALIYA CREATIVES CANNOT COMPLETE A PROJECT
If Nitaliya Creatives is unable to complete a confirmed project for reasons within our reasonable control, we may, depending on the circumstances:
* Reschedule the service.
* Provide an alternative solution.
* Complete the project at a mutually agreed later date.
* Provide a partial refund for the portion of the service that was not completed.
* Provide another reasonable resolution agreed with the client.
Any refund will take into consideration work already completed and non-recoverable costs already incurred.
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# 19. EVENTS BEYOND OUR CONTROL
Nitaliya Creatives shall not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control.
Such circumstances may include:
* Natural disasters.
* Severe weather.
* Fire.
* Flood.
* Power failures.
* Internet or telecommunications failures.
* Government restrictions.
* Venue restrictions.
* Third-party platform failures.
* Transport disruptions.
* Serious technical failures.
* Cybersecurity incidents.
* Other extraordinary circumstances.
Where reasonably possible, Nitaliya Creatives may offer rescheduling or another reasonable solution.
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# 20. REFUND REQUEST PROCESS
To request a refund, contact Nitaliya Creatives through our official email:
**Email:** [hello@nitaliya.com](mailto:hello@nitaliya.com)
Please include your:
* Full name.
* Registered email address.
* Invoice number.
* Project name or reference.
* Payment transaction reference, where available.
* Reason for the refund request.
* Relevant supporting information.
Providing the invoice number is required to help us identify and verify the relevant transaction.
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# 21. REFUND REVIEW
Every refund request will be reviewed based on:
* This Refund & Cancellation Policy.
* Applicable quotation or proposal.
* Project agreement.
* Invoice.
* Payment terms.
* Project status.
* Work completed.
* Deliverables already provided.
* Client approvals.
* Third-party costs.
* Cancellation timing.
* Applicable law.
Submitting a refund request does not automatically guarantee approval.
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# 22. REFUND PROCESSING TIME
Where a refund is approved, Nitaliya Creatives will generally initiate the refund within **7–10 business days**.
The actual time required for the refunded amount to appear in the client's account may depend on:
* Razorpay.
* Bank.
* Card issuer.
* Payment network.
* Payment method.
* Other financial institutions.
Nitaliya Creatives cannot guarantee the exact date on which a third-party financial institution will credit the refunded amount.
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# 23. NON-REFUNDABLE AMOUNTS
To the maximum extent permitted by applicable law, the following may be non-refundable where applicable:
* Completed work.
* Delivered and approved work.
* Production already completed.
* Editing already completed.
* Design work already completed.
* Third-party charges.
* Razorpay processing fees.
* Advertising spend already used.
* Travel expenses already incurred.
* Equipment or location costs already incurred.
* Licensed assets already purchased.
* Other non-recoverable project expenses.
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# 24. NO AUTOMATIC REFUND FOR CREATIVE DISSATISFACTION
Creative services involve professional and subjective creative judgment.
A disagreement regarding:
* Colour.
* Style.
* Design.
* Editing.
* Composition.
* Creative direction.
* Personal preference.
* Marketing expectations.
does not automatically create a right to a refund.
Where revisions are included in the project scope, clients should use the agreed revision process.
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# 25. SERVICE QUALITY CONCERNS
If a client believes that a delivered service materially fails to meet the agreed written scope, the client should contact Nitaliya Creatives at:
**Email:** [hello@nitaliya.com](mailto:hello@nitaliya.com)
We may review the concern and, where reasonably appropriate, provide:
* Correction.
* Revision.
* Replacement of an affected deliverable.
* Partial refund.
* Another reasonable solution.
The appropriate remedy will depend on the circumstances, project agreement and applicable law.
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# 26. ABUSE OF THE REFUND POLICY
Nitaliya Creatives reserves the right to investigate suspicious, fraudulent or abusive refund requests.
A refund request may be rejected where reasonably determined to involve:
* Fraud.
* False information.
* Unauthorized payment.
* Repeated refund abuse.
* Payment manipulation.
* Misuse of services.
* Violation of applicable Terms & Conditions.
This does not affect rights or remedies that cannot legally be excluded.
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# 27. CHARGEBACKS AND PAYMENT DISPUTES
Clients are encouraged to contact Nitaliya Creatives before initiating a payment dispute or chargeback where the issue can reasonably be resolved directly.
If a client initiates a chargeback relating to services that were provided, Nitaliya Creatives may provide relevant records to the payment provider or financial institution as permitted by applicable law.
Such records may include:
* Invoice information.
* Payment records.
* Project communications.
* Approval records.
* Delivery records.
* Relevant project documentation.
Nothing in this section prevents a client from exercising rights available under applicable law.
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# 28. PROJECT CANCELLATION BY NITALIYA CREATIVES
Nitaliya Creatives may cancel or terminate a project in circumstances including:
* Non-payment.
* Fraud.
* Illegal activity.
* Unauthorized access.
* Abuse.
* Repeated violation of project terms.
* Misuse of our services.
* Conduct creating a material risk to Nitaliya Creatives, its staff, clients or systems.
Where Nitaliya Creatives cancels a project for reasons within its control, any refund or alternative resolution will be determined based on the work completed, amounts received, costs incurred and applicable law.
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# 29. PROJECT-SPECIFIC REFUND TERMS
Certain projects may have separate refund, cancellation or payment terms contained in:
* Quotation.
* Proposal.
* Invoice.
* Service agreement.
* Project agreement.
* Booking agreement.
* Subscription agreement.
Where a specific written agreement contains different refund or cancellation terms, those terms may apply to that particular project, subject to applicable law.
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# 30. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Nitaliya Creatives, its owners, directors, employees, representatives, contractors, affiliates and service providers shall not be liable for indirect, incidental, special, consequential, exemplary or unforeseeable losses arising from:
* Refund processing delays caused by third parties.
* Payment gateway failures.
* Bank processing delays.
* Third-party platform failures.
* Internet or technical failures.
* Circumstances beyond our reasonable control.
Nothing in this Refund Policy excludes or limits any liability, right or remedy that cannot legally be excluded or limited.
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# 31. CHANGES TO THIS REFUND POLICY
Nitaliya Creatives may update this Refund & Cancellation Policy from time to time.
Updates may be made due to:
* Changes in services.
* Changes in payment methods.
* Changes in business practices.
* Changes in applicable law.
* Changes in technology.
* Changes in cancellation procedures.
The updated version will be published on this page with a revised “Last Updated” date.
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# 32. SEVERABILITY
If any provision of this Refund Policy is found to be invalid, unlawful or unenforceable, that provision shall be limited or removed only to the extent necessary.
The remaining provisions shall continue to remain effective to the maximum extent permitted by applicable law.
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# 33. GOVERNING LAW
This Refund & Cancellation Policy shall be governed and interpreted in accordance with the applicable laws of India.
Any dispute relating to refunds, cancellations or payments shall be subject to applicable law and the jurisdiction applicable to Nitaliya Creatives.
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# 34. CONTACT US
For all refund, cancellation, payment or related requests, please contact Nitaliya Creatives only through:
**Email:** [hello@nitaliya.com](mailto:hello@nitaliya.com)
Please include your invoice number with your request.
For security and record-keeping purposes, Nitaliya Creatives may require reasonable verification before processing a refund or cancellation request.
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# 35. FINAL ACKNOWLEDGEMENT
By booking, purchasing or confirming any service with Nitaliya Creatives, you acknowledge that:
* You have read this Refund & Cancellation Policy.
* You understand how advance payments are handled.
* You understand that advance payments are fully refundable when a project is cancelled before work begins, subject to applicable law.
* You understand that refunds after work has started are generally calculated on a pro-rata basis.
* You understand that delivered and approved work is non-refundable.
* You understand that Razorpay processing fees, where applicable, are non-refundable to the extent permitted by law.
* You understand that third-party and non-recoverable costs may be deducted from an eligible refund.
* You understand that submitting a refund request does not automatically guarantee a refund.
* You agree to the applicable project-specific terms.
Nothing in this Refund & Cancellation Policy is intended to remove, restrict or override any mandatory legal or consumer right that cannot lawfully be excluded.
**Nitaliya Creatives reserves all rights not expressly granted herein, subject to applicable law.**
**Last Updated: 4 September 2026**